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Bagelgate: Are Ray’s NY Bagels Really Boiled?

Ray's NY Bagel'sMrConsumer is a native New Yorker and knows there is nothing like a New York bagel. In part, real New York bagels are boiled before they are baked. And many bakers there claim it is the New York water that makes them special. Even the New York Times just last week said:

Water has long been part of New York’s bagel mythology. The city’s tap water is particularly low in magnesium and calcium, which makes it “soft,” in water speak. But bakers can adjust their dough for a boil in soft or hard water to achieve the desired effect.

The typical frozen bagels you get in the supermarket are round and have a hole in the middle, but other than that, they are generally a very poor imitation of a real bagel. One brand, however, for the past two decades has tried to distinguish itself as being the real McCoy — Ray’s New York Bagels — because they are kettle-boiled in New York water.

Ray's NY Bagels website
Ray's water    Website screenshots as of March 9, 2021    

Since they were on sale two weeks ago in the Boston area, MrConsumer decided to try Ray’s and stocked up buying four packages. I did notice that nothing on the package said they were boiled (unlike the package above shown on their website) but there was still a small mention about New York water on the back of the new bag.

Ray's NY Bagels currently

While each bagel is a good size and tasty, I frankly didn’t notice any texture difference compared to typical prepackaged fresh supermarket bagels such as Thomas’ or store brands. There was no shiny crust, and while dense, they were not extra chewy inside.

*MOUSE PRINT:

After not getting an answer to an email inquiry, I called Ray’s in New York to ask if they were still being boiled. The man who answered the phone said they were not. Ah ha, I knew it.

To get to the “crust” of the matter concerning bagelgate, I spoke to Jared Bell, now the third-generation owner of Bagels by Bell, LTD in Brooklyn. He is in a co-venture with Ray’s New York Bagels (of Massachusetts) to produce and distribute Ray’s. Jared confirmed that they no longer boil their bagels, but instead have developed a secret process that simulates boiling so well that most people can’t tell the difference (except you know who). He also said that the website was about to be updated.

So, while Ray’s may be the best frozen bagel on the market, its “kettle-boiled” claim to fame is now half-baked.

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Walgreens’ Screwy Vaccine Signup Process

In many states, signing up for a COVID-19 vaccine shot has been nothing short of a nightmare. The systems set up by some states like Massachusetts have been rightly criticized for creating a frustrating frenzy when new appointments are loaded into the system. It is like vying with thousands of others to get that hot concert ticket the minute Ticketmaster goes online with them.

Not to be outdone, Walgreens here has set up a vaccination appointment system that defies explanation. When you first log in with your account information and pass the screening questions, you may be lucky enough to get to the vaccinations available page after you enter your zip code.

Dose 1

So you pick a date for your first dose. Then, unlike any other non-pharmacy system we have seen, Walgreens wants you to pick a date for your second shot. And for days, at least in the Boston area, this is the next screen you saw.

*Mouse Print:

dose 2

What? They canceled your first-dose appointment because they cannot schedule a time for the second one? Because future deliveries of vaccines are so unpredictable, elsewhere it has become common practice to not schedule the second dose until the day you show up for the first dose.

We asked Walgreens if perhaps this was a glitch in their system not even letting people get the first dose on the date they reserved, and whether they are considering changing the system to fill requests for first dose only patients. A company spokesperson replied in part:

As of now, the vaccine scheduler is stable and working as intended… Eligible individuals can make appointments for both first and second doses at the same time…

We wrote back to Walgreens questioning the logic of their system.

The corporate spokesperson responded a couple of days later:

Earlier this week there were several first-dose appointments available in the scheduling system across Massachusetts locations, however, second dose appointments were not available. We resolved the issue by adding second dose appointments for future dates in order for eligible individuals to proceed in making appointments in the most effective manner. We apologize for the inconvenience.

Thank you, Walgreens.

Now it’s your turn. Feel free this week to use the comment section to tell everyone about your experience in making a vaccine appointment, good or bad, at Walgreens or at any other site.

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Subway Tuna Tested by Independent Lab

Two weeks ago we told you that Subway was being sued by two California consumers whose lawyers claimed there was no tuna in the tuna sandwiches sold by the company. [See original story.] Subway denied the claims and even launched an advertising campaign saying it used 100% wild-caught tuna.

Now Inside Edition decided to have Subway’s tuna tested by an independent laboratory that specializes in analyzing fish, Applied Food Technologies.



*MOUSE PRINT:

The results of the tests on three samples showed that indeed they all contained real tuna fish.

Below is the 2021 carton containing the actual tuna pouches that Subway currently uses (at least at the Queens location where it was photographed). The description on it perfectly matches what was on the tuna package displayed by a Subway employee last summer before this became an issue.

*MOUSE PRINT:

Subway carton
Subway pouch

At the time the lawsuit was filed last month, the consumers’ lawyers refused to provide the specific ingredients that their own tests revealed that formed the basis of their case. We asked the lawyers last week to comment on Inside Edition‘s test results and whether they were still sticking by their own analysis. The lawyers did not respond… but you can add your comments below on these latest developments.