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Target Finds Sneaky Way to Make Robocalls

Target’s red debit card provides a host of benefits that few department stores offer: free shipping with no minimum from their .com store, an additional 5% discount off most purchases, and a 30-day extension to their regular return policy.

When MrConsumer recently applied for a Target debit card, he was taken aback by the company’s tricky maneuver to allow it to make robocalls to its cardholders’ cellphones.

When one applies for the card in-store, you fill out the simplified application that appears on the little signature screen of the credit card terminal at the customer service desk. In addition to entering your social security number on one screen, and your date of birth on another, two screens also come up requesting your home phone and cellphone numbers.

*MOUSE PRINT:

Target

On the left of the two phone number screens is a disclosure granting Target permission to make robocalls to your cellphone. MrConsumer only provided a home phone (a landline) and left the cellphone screen blank. The application did go through.

Why did Target tuck that disclosure into the on-screen process, while leaving all other disclosures to a fine print booklet? The reason is that the FCC requires companies to get the consumer’s explicit written permission before any robocalls or texts can be made to a wireless telephone.

Most consumers probably won’t catch the disclosure, and won’t they be surprised when Target targets texts to them.

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Readers Spot the “Gotchas” in the Fine Print (Part 1)

Mouse Print* readers have been busy scouring the fine print of ads and product labels, and have come up with some doozies. (Here’s how to submit your finds.)

Example 1

sheets

Cathy S. found these sheets at a flea market and also noted that some people online were complaining about them. Why?

*MOUSE PRINT:

These sheets that appear to be “1600 thread-count Egyptian cotton” aren’t 1600 thread-count and aren’t even cotton! The fine print above that claim says “experience the same comfort, luxury, and softness as” 1600 thread count Egyptian cotton. How deceptive can you get? Incidentally, the label above is enlarged from the original, so the qualifying language is even harder to read.


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Example 2

T-Mobile just introduced a new plan whereby customers can upgrade their phones whenever they want.

Becky sent along this commercial and urged us to focus on the fine print rather than the spoken words.


http://www.youtube.com/watch?v=7HbLXtlsuCM

While the words say “upgrade when you want,” the hard-to-read fine print says something else.

*MOUSE PRINT:

Jump

“Upgrade up to twice a year after 6 months” is not exactly “when you want” says Becky. We agree.


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If You Don’t Read the Fine Print of Cable Ads…

If you don’t read the fine print, particularly in ads from cable companies, you could get snookered.

Example 1:

Cox advertised high speed Internet for only $19.99 per month for two years.

*MOUSE PRINT:

Cox

When you clickthrough, you realize that you have to buy cable TV service for an unstated price, but if you only want Internet service, it is $10 higher — $29.99 but only for three months.

Cox
Cox

Why couldn’t Cox simply advertise in the first place: “Buy cable TV service, get high speed Internet for only $19.99/mo for two years” ?


Example 2:

The promotion of triple plays (TV, Internet, and telephone) is common among cable companies so one always seems to try to outdo the other. Here’s a deal from Charter: HDTV, Internet and Phone for only $29.99 a month. Wow, sign me up.

*MOUSE PRINT:

Charter

If you look carefully, in tiny print, you can see the word “each.” So the real price is $89.97 a month. Word has it that Comcast in the recent past had a similar ad that conveyed the impression to some people that you got all three services for only $29.99 a month.


Example 3:

It is common to see triple plays advertised for $99, but during special promotions you can sometimes find even lower prices. Just last week, Verizon FiOS advertised a really low price — $69.95 for all three services.

Verizon FiOS

When MrConsumer clicked through, he discovered there was no such price.

*MOUSE PRINT:

Verizon FiOS

The lowest price shown was $79.99, and the $69.99 was nowhere to be found. Now it is possible that the $69 price was only for certain parts of the country, but there was no fine print in the original ad suggesting that.

The bottom line is that these companies should play it straight. Tell the consumer what the real offer is upfront, without having to resort to fine print or trickery.

Disclosure: MrConsumer is a member of Verizon’s Consumer Advisory Board.