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T-Mobile to Charge for Paper Bills

If you are a T-Mobile cell customer, you better check your August bill for an announcement about a costly new fee.  It will now cost you $1.50 a month for a paper “summary” bill.  And should you want a detailed paper bill, that will be $3.49 a month.

*MOUSE PRINT:

“After considering a number of factors including rising costs for paper, printing, and postage, as well as environmental impacts associated with printing paper bills, T-Mobile has started to charge customers who would like to receive a paper bill. The charge does not directly reflect our costs of printing and distributing bills. The company has provided alternative options for our customers to receive the information on their bills and continues to promote paperless billing as a “free” option (www.my.t-mobile.com or www.t-mobile.com/billingupdate)

Beginning with August bills, current T-Mobile customers will receive notification that provides them with instructions on how to “opt out” of the paper bill charge by receiving a paperless, electronic bill. If customers do not sign up for paperless billing, then those receiving “summary” paper bills will begin to see a charge of $1.50 on their bills after September 12. Customers who currently receive “detailed” paper bills will see a $1.50 charge for the paper bill, in addition to the existing $1.99 charge for detailed billing information (totaling $3.49). 

Most new customers will see a $1.50 paper bill charge on their first bill — this charge will be credited for their first month, allowing customers time to opt out if they wish to receive paperless bills free of charge.

Certain T-Mobile customers are exempt from this charge, including prepaid and government customers, among others.”  [As reported by PhoneScoop.com]

So, if you are in the habit of tossing out bill stuffers, or not reading the notices printed on your bill, you could be in for an expensive surprise unless you opt-out of paper billing and opt-in for online billing.

While other carriers like Verizon and AT&T already charge $1.99 a month for an itemized cell bill, their summary bills are apparently still free. T-Mobile appears to be the first to charge a fee for a paper bill, no matter the type.

WARNING: This blog is NOT the way to communicate with T-Mobile. It is not related to T-Mobile. If you are trying to elect the free billing option or complain about the new charges for paper bills, call the customer service number on your latest bill. Do NOT post your phone number here.

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Net IQ Tests Can be Draining (of Your Wallet)

iqtestIt seems innocent enough — an invitation to take an IQ test. 

They are advertised on Facebook, in Yahoo!, and on other sites.  Sometimes they even make you think that friends have already taken the test, and you are being challenged to beat them.  Other times you may get pop-ups saying that other people in your town have taken the test (they use your IP address to figure out your location).

If you click on the ad, you might be taken to a webpage that looks like this:

iqtesthome

There are ten questions to the test, and at the end you are asked to enter your cell phone number so the results can be texted to you.  At worst, you might think that you will be charged 10 or 20 cents for receiving a text message.

iqtestphone

What you don’t see when you take the test is a hidden footnote.

*MOUSE PRINT:

Summary terms:  This is an auto renewing subscription service that will continue until canceled anytime by texting STOP to short code 25692. Available to users over 18 for $9.99 per month charged on your wireless account or deducted from your prepaid balance for 3 alerts per week on T-Mobile, AT&T, Verizon Wireless, Virgin Mobile USA, Cellular One, Cincinnati Bell, Centennial Wireless, U.S. Cellular, and Unicel 5 alerts per week). For $4.99 per month for 2 alerts per week on Cricket. For Mind Quiz support: text HELP to 25692, email mailto:25692@sms-helpdesk.comor call 18002357105 for automated help or call 18004166129 for a live operator. Standard messaging charges apply for Verizon Wireless, All other carriers, standard messaging and/or data rates may apply. Your phone must have text messaging capability. You must be the owner of this device or have permission from the owner. By signing up for this service and entering your personal PIN Code delivered to the cell phone number supplied by you on this website, you acknowledge that you are agreeing to thee full Terms of Use. Click here for full Terms & Conditions.

Translation: By filling in your cell number and entering your PIN number, you are agreeing to a MONTHLY $9.99 charge for who knows what.

What makes this offer so deceptive, is the manner in which the disclosure is made.  It is not merely a footnote.  It is hidden on the page.  You think you are looking at the entire IQ test screen when taking the test because of all the blank space below the test box. There is no disclosure visible.  In fact you have to scroll down beyond the blank space to find the disclaimer.  See sample (but don’t click).

Don’t fall for a scam like this.

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Verizon FiOS: Price Increase Masks Upgrade

Verizon has been rolling out its FiOS fiber optics service and has touted its benefits in advertising. Like other providers, the company has been offering a “triple play” — telephone, TV, and Internet services in one package for only $99.99 a month.

Last year’s ads typically looked like this:

fios07s.jpg

While in the big print it claimed “fastest Internet, period”, the package they were advertising actually  provided the slowest speed FiOS offered:

*MOUSE PRINT: “blazing-fast 5/2 Mbps.”

A download speed of 5 Mbps is nothing special (except compared to dial-up and slow DSL speeds). In fact, Comcast’s standard download speed is 6 Mbps. So, some people not knowledgeable about comparative speeds could have been misled.

Fast forward to 2008. Sharp-eyed consumers may have been dismayed to see Verizon’s current advertising for the triple play because the price was no longer $99.99 but rather $109.99.

fios3.jpg

This time, the company made no superiority claims about the “fastest Internet”, but buried the most important fact in the fine print:

*MOUSE PRINT: “20/5 Mbps blazing-fast Internet”

Verizon actually quadrupled the download speed and more than doubled the upload speed for only $10 more a month (plus a “free” HDTV), when you sign a two-year contract.

For once, the mouse print had good news for customers.

Disclosure: Consumer World, the publisher of Mouse Print*, is a member of Verizon’s Consumer Advisory Board, and receives a small contribution from Verizon to carry out its consumer education mission.