Several prominent newspapers in the Tribune family are now devoting entire sections of their websites to product reviews. Sounds great – a good consumer service. The problem is that the articles amount to a form of advertising because the papers get paid for each product sold, and they don’t disclose that fact to readers upfront.
Here is a screen capture of the product review section from the Chicago Tribune:
Scroll down the list.
Some of what they cover are important topics such as “The Best Men’s Slipper,” “The Best Baby Bath Toy,” “The Best Nipple Pasties,” and “The Best Cake Pop Maker.” These certainly are the type of reviews that shoppers are clamering to read, MrConsumer opines sarcastically.
A full page of stories/reviews also appear in the consumer review section of the Sun Sentinel (Florida), the New York Daily News, the Baltimore Sun, and other Tribune newspapers.
Here is an excerpt of the men’s slipper story, as an example. Note that the links to the three “best” slippers all go to Amazon.
*MOUSE PRINT:
Scroll down the story to see links.
Those links are affiliate links where Amazon (in this case) pays a small commission if a reader buys any of those slippers. Hovering over the link reveals a “tag” used by Amazon to identify the affiliate so it knows whom to compensate.
*MOUSE PRINT:
That commission on each sale is shared between both the newspaper and the service that provided the reviews, BestReviews. Tribune Publishing is a majority owner of BestReviews. The review company says it strives to be 100% objective because it buys all the products it tests. But the company admits it doesn’t really test all the products it writes about.
*MOUSE PRINT:
“For some product categories we solely use research and consumer feedback to create the information in our review.”
If you didn’t realize that the newspaper publishing these stories makes money via those links, that is no accident. The paper only discloses that financial connection at the very end of each review.
*MOUSE PRINT:
Federal Trade Commission guidelines for both product endorsements and native advertising (where advertising looks like regular editorial content) require clear disclosure if there is a financial connection between the parties, and that advertising content that looks like regular articles be clearly labeled. Whether the Tribune has violated the law is up to the FTC to decide, but we think they could do a better job of disclosing at the top of these articles that both the company that wrote the stories and the newspaper that publishes them make money if readers make a purchase through the provided links.
We asked editors at the Chicago Tribune, the Sun Sentinel, and the Tribune entity that distributes these stories some very pointed questions about their review section. None of the three responded to our inquiries.
The use of affiliate links in traditional media stories seems to be increasing. So (unfortunately) you have to look carefully to see if a website posting a story about a particular product might also be recommending it because they have a financial incentive. If so, take that into account.
