Updated every Monday!   Subscribe to free weekly newsletter.

It Looks Like Junk Mail, But Ignoring It Could be Costly

[Note: Although this story is about certain Massachusetts towns, the same thing is likely happening around the country.]

Last week, tens of thousands of Massachusetts residents in a couple of cities and towns found letters like this in their mailbox:

Somerville envelope

With a little prior knowledge of what sales pitches from alternative electricity suppliers look like, this appears to be just another one of those letters promising savings if you choose them instead of your regular electric company. Even though it has the name of the city (Somerville) in the return address window, it lists an energy company name (Dynegy) and an address in Illinois, not Massachusetts. So many people might simply toss the letter out as junk mail.

A similar letter from the same company also went out to residents of Brookline, Massachusetts last week. Here is the front page of it:

Brookline electricity letterClick letter to see full size.

Surprisingly, the letter really was sent on behalf of the town. It suggests that the town has bulk buying power when purchasing electricity for thousands of residents and businesses and thus has negotiated a plan “to provide you with competitive choice, longer-term price stability and more renewable energy.”

Good news, right. Not so fast. There are three big catches.

*MOUSE PRINT:

“There is no guarantee of future savings. The primary intent of the program is to provide price stability and savings over the duration [a 30 month fixed price contract] shown above. … Rates may drop below the program rate during any given six-month and three month period.”

So, first strike: no savings are guaranteed.

*MOUSE PRINT:

The details get worse. At the bottom of the page is the first unambiguous statement of what is really going on here.

“As an eligible participant, your account will be automatically enrolled in the program unless you choose to opt out.”

What, you are deciding for me what electric company is going to supply my power? Yep. Every resident and business in town will be automatically switched away from their current electricity supplier, Eversource.

Since when is a negative option plan legal that lets a seller impose its services on you unless you take action to stop it? If this were legal in other commercial contexts, we’d all be getting letters from swimming pool installers saying that next Tuesday a new pool is going to be installed in our backyards unless you call to stop it. Unbelievably, the Commonwealth of Massachusetts passed a law some 20 years ago allowing cities to set up “municipal aggregation plans” like this, and foist it onto their citizenry automatically as long as they allowed people to opt-out. How anti-consumer! These aggregation plans are not limited to Massachusetts, incidentally. Some states have had them for five or more years already and take a similar approach.

We’re not done yet with this bad deal.

*MOUSE PRINT:

rate chart

To add insult to injury, the rate per kilowatt hour that everyone in Brookline is involuntarily being placed into is about 5% higher than the rate currently being charged by the regular electric company.

Dynegy charges $0.11098/kWh, while Eversource’s rate is only $0.10759/kWh. So much for the savings in the short term because the town was buying electricity in bulk. It should be noted that should everyone’s current electricity supplier go up in price during the next 30 months, people on the new plan may indeed save some modest amount of money.

The only way a Brookline consumer can get a lower rate than their current electricity supplier through Dynegy is to affirmatively opt-in to its basic plan rather than the default plan that the town chose for everyone. In that case, people will save just over one-third of one cent per kilowatt hour of power used. Woohoo!

Of course, saving money is not the only reason that cities adopt these aggregation plans. The hope is to force its citizenry into an electric plan that gets a good portion of its power from renewable energy sources like wind or solar power. In the case of Brookline, the default plan gets an additional 25% of its power from renewable sources.

On balance, we think that consumers should be offered these greener electricity plans, but they should be sold based on their merits and residents should not be forced into them involuntarily (even if there is a no-penalty way to opt-out).

Share this story:

 


ADV
Updated every Monday!   Subscribe to free weekly newsletter.

Payless Car Rental’s Shady Practices Get National Spotlight

Last year, Mouse Print* brought you a story from Consumer World reader Marcie S. alleging that Payless Car Rental engaged in various shady practices that often left customers with much higher bills than they bargained for.

Complainants said they reserved a car at one price, but were charged more at the counter. Others said they declined optional charges like roadside assistance, gas refills, and additional insurance, but were charged for them anyway.

We tipped off our friends at Good Morning America about the issues and they took on the case. ABC News went undercover, hidden cameras and all, and discovered similar things happened to them too. Their story aired last week.



After receiving more than 800 complaints, the Better Business Bureau has now issued a national warning about Payless and given the company an “F” rating. (Text version of ABC story and BBB warning is here.)

The class action lawsuits filed last fall against Payless continue. The question remains, however, what are our state attorneys general and the Federal Trade Commission doing about Payless?

Share this story:

 


ADV
Updated every Monday!   Subscribe to free weekly newsletter.

Understanding (or Misunderstanding) Reward Credit Card Offers

MrConsumer received an email from one of his favorite stores, Christmas Tree Shops, advertising a new rewards credit card. It seems to pay back 1%, 2%, and 5% in various categories and then they throw in some type of “$10 reward certificate” for every $10 in regular rewards that you earn.

Christmas Tree Offer

So, I am trying to figure out what kind of $10 reward certificate this is because it sounds too good to be true. I bet it is really more like a coupon — get $10 off a $50 purchase — I said to myself.

Maybe the fine print will explain it.

*MOUSE PRINT:

*Reward Certificates are issued in $10 increments with your billing statement. Restrictions and exclusions apply, see Reward Certificate for details.

Thanks for nothing.

Clicking through from the email to their website does not offer any clearer explanation. In fact, it repeats the same exact claims and footnote.

Only after clicking “apply” and then “rewards terms and conditions” do the full details come up.

*MOUSE PRINT:

Reward Dollars will automatically be redeemed for Christmas Tree Shops andThat! Reward Certificates when the below threshold is met. Reward Certificates are issued in $10 increments via your monthly billing statement. $10 Reward Dollars = $10 Christmas Tree Shops andThat! Reward Certificate. … Once a Reward Certificate is issued, your Reward Dollars balance will be reduced by the number of Reward Dollars used to obtain the Reward Certificate(s).

So, it appears that the 1%, 2%, and 5% reward earnings are called “reward dollars” and when you accumulate $10 in reward dollars they automatically convert those into “reward certificates” good for purchases at Christmas Tree Shops, Bed, Bath and Beyond, etc.

There is no bonus of a separate $10 reward certificate for every $10 in rewards that you accumulate.

How did you, dear reader, understand this offer? Did you think that you got some type of extra $10 certificate for every $10 in rewards that you accumulated? Or, did you understand that all reward earnings were converted automatically to reward certificates when you had reached the $10 level of earnings? Add your comments below.

Share this story:

 


ADV