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TSA Pre-Check: A Pleasant Surprise in the Fine Print

On the way back from Washington, DC a couple of weeks ago, MrConsumer was stopped by a TSA official before entering the waiting line for security. He scrutinized my boarding pass and diverted me to the TSA Pre-Check line. Thinking he made some mistake because perish the thought would MrConsumer pay extra for a pre-screening program to expedite his trip through security, the TSA official said it was a random choice that I was being directed there.

Okay, I thought, maybe this is a heightened security check for random passengers. But how much more could they ask me to remove?

Turns out that pre-check is an expedited process to go through security. No removing of shoes or belts. No taking out your plastic bag of toiletries. No laptop in a separate bin. And no going through the full body scanner. All I had to do was remove metal from my pockets and go through the old-fashioned metal detector.

A check of the TSA website reveals that the TSA Pre-Check program is indeed a system being rolled out across the country. It is currently available at seven airlines, including American, Delta, United, and US Airways in selected cities. They have a secret formula to figure out who is harmless enough to let through security with only minimal screening (and clearly the system isn’t working too well if they let MrConsumer through ).

How do you know if you have been selected to cut the long line, and go express through security?

*MOUSE PRINT:

TSA Pre-Check

Look right on your boarding pass in most cases for that designation.

Based on the details found at the TSA Pre-Check program website you do have to pay $85 for a five year expedited “pass” through security. So maybe the TSA is taking a page from product manufacturers and offering a free sample to random passengers in the hope that they will buy into the program.

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Kleargear.com: Complain About Them, Get Dinged $3500

An Internet seller of novelties, gadgets, and toys found a unique way to discourage customers from writing negative reviews about the company. It threatened to bill customers $3,500 for taking any action that negatively impacted the company’s reputation or products.

Jen Palmer and her husband found out about this policy the hard way when she posted a complaint about the company online after waiting over 30 days for her order:

KlearGear story
Watch KUTV TV news video

Three years after she posted the complaint, her husband received a bill for $3,500 as a penalty for his wife having posted the complaint online, and his nonpayment of the “fine” was reported to the credit bureau.

How did the company make known to customers they could suffer these consequences for exercising their constitutional right to free, truthful speech? The provision was tucked in the “terms of use” section of the website.

*MOUSE PRINT:

KlearGear terms

The company defended its practice to the TV station, but curiously that penalty clause has now disappeared from the company’s website.

Nothing like a little media attention to an outrageous practice to bring people to their senses.

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When Advertising Masquerades as News

When you go to a respected news site online, you expect to find links to many different stories that the publisher has on its own website, and that it has found elsewhere and recommends.

Reuters, one of the two leading newswire services, is no exception. When you click on a particular story link, you are taken to a page with that story. Surrounding the story are various lists of popular stories, recommendations of other stories, and conventional advertisements.

Here is such a page captured on October 27, with red outlines added for emphasis [see full size]:

In the left column is a box entitled “Recommended,” where various video stories are listed. [Note: screenshots below were captured prior to October 27 on a different page of Reuters and sent to Reuters for comment.] One would naturally believe that Reuters’ editors have chosen this content as their recommendations to readers.

Recommended Video

In the bottom right-hand corner of that box is a tiny question mark. If you click on it, an explanation pops up:

*MOUSE PRINT:

Outbrain

It says that a firm called “Outbrain,” not Reuters, has selected these videos and they were paid to place these links here and make these recommendations.

Similarly, further down the page, there is a box with a list of stories that says “More from Reuters” on the left, and another list of stories captioned “From Around the Web” on the right. That little question mark appears inconspicuously in the corner again.

Reuters recs

*MOUSE PRINT:

The same disclosure is made about Outbrain there too, and one might believe that the stories in the right column are Outbrain’s recommendations (if you knew enough to click the link), but you would never imagine that the stories on the left where it says “More from Reuters” might also be paid links. (No matter what story you click on in that box, the status bar of your browser indicates that link first goes through Outbrain.)

In all there are six sections on this page (see red boxes) where news stories are linked but where that content is not actually recommended by Reuters. Someone has bought advertising space on the Reuters website to promote those stories (or the advertisements that might be on those pages). While sections labeled “Sponsored Content” should signal the reader that this is really an advertisement, other sections with just question mark or a little logo, do not clearly convey a similar message.

The Federal Trade Commission has worked with Google, for example, to ensure that paid search results that are really advertisements, be completely segregated from actual search results, be labeled as “ads,” and in some cases be on a contrasting background. Don’t news organizations have the same obligation not to misrepresent the content on their webpages and to better distinguish paid links to news stories from actual recommendations of the host site?

Mouse Print* sent Reuters detailed questions regarding the concerns raised by their sponsored content boxes, but received no response.

The Federal Trade Commission is said to be planning a roundtable discussion next month about this issue, which is referred to as “native advertising” or “sponsored content.”

[Please note: Reuters is but one of many news sites that feature these story recommendation boxes (CNN, Time, and 90,000 other sites use Outbrain), and Outbrain is just one of the firms that deals in sponsored content.]

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