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Dove Men’s Deodorant — 48 Hour Protection?

How long does your deodorant/anti-perspirant last before you begin to sweat? Five minutes? Two hours? Twenty-four hours?

Unilever, the maker of Dove Men + Care, claims on its website that its products last 48 hours!

Wow… two whole days. This must have an industrial-strength anti-perspirant in it.

Coincidentally, MrConsumer received a free sample of Dove for men just two days earlier, and it was marked “24 Hour” protection on it. Had they already improved the product since sending out the sample? Nah. Did they come up with 48 hours by adding together 24 hours for the left armpit and 24 hours for the right? Let’s hope not.

A trip to the drugstore surely would clear up the confusion. So MrConsumer applied the sample product, and off to CVS he walked.

*MOUSE PRINT:

There they were, the 24-hour version and 48-hour version, side by side, same UPC code, and same price. Maybe the back of the product would provide answers.

*MOUSE PRINT:

Did the new one have twice the anti-perspirant? Nope. It had the exact same amount. And the rest of the ingredients were identical too.

So how in the world can a company all of sudden claim that its deodorant lasts twice as long as before — an unrealistic sounding 48 hours — when no apparent changes have been made to it? Mouse Print* asked Unilever and their PR firm.

1. How do you justify claiming the new Men + Care antiperspirants and deodorants now offer 48 hour protection, without adding any additional active ingredient or changing the formula, particularly when competitors’ products with 30% MORE of the same active ingredient (19%) only claim 24 hour protection?

“Our Dove Men + Care deodorant and anti-perspirant products are tough on sweat, not on skin and we are proud to be able make the claim that they offer 48-hour protection. The foundation of our success is built on consumer insight and world class innovation and our specific formulas have been clinically tested following FDA guidelines yielding results that show they are able to provide 48-hours of protection. We stand behind our product claims and are unable to comment on our competitors. ”

2. Why did you change the claim to 48 hours?

“In December 2010, we launched Dove Men + Care Deodorants and Antiperspirants with a 24-hour protection claim on pack and a 48 hour protection claim pending. In February 2011 we received approval of the 48 hour protection claim against odor and wetness and have changed the claim language on all of our packaging to communicate this new level of protection.” — Unilever spokesperson, Unilever Research & Development, Deodorants.

You can judge how well the company responded to the questions posed versus how much spin they provided. Without going into great additional detail, the PR spokesperson admitted in a phone call that the product had not changed at all, and that is was not the FDA who gave them the “approval” of the 48 hour claim.

The FDA does in fact publish guidelines on how to test the effectiveness of antiperspirant products. While the particular procedures are suggested rather than required, the relevant section of the guidelines provides that for extra efficacy products for claims of enhanced duration:

The test will demonstrate that, with high probability, at least 50 percent of the target population will obtain a sweat reduction of at least 30 percent.

Mouse Print* had asked the company a third question — whether a majority of the men testing the product agreed that it lasted 48 hours — but the company did not respond to that in its email.

Back at CVS, MrConsumer became very excited having found that some products on display were marked 24 hours, while others were marked 48 hours, but the ingredients were identical. He rushed home, walking briskly, but his armpits began to drip with sweat, not two hours after application of the sample stick he had received. So much for the anti-wetness claims, he thought.

And as to its deodorizing efficacy, nothing on the label indicates this product is effective at covering up the fishy smell of its own advertising claims.

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Staples Raises Free Delivery Threshold to $75

NOTE: This is a special edition of Mouse Print* in addition to this week’s regular feature.

All the office superstores have always offered free shipping on orders over $50. Now Staples is breaking ranks and quietly raising that minimum to orders over $75.

*MOUSE PRINT

A spokesperson for the company explained why this happened:

Our primary focus is to serve our small business customers. In the interests of serving our customers with fast delivery and running our business cost effectively, Staples.com changed the minimum order amount for free delivery from $50 to $75 on April 30. We believe this change will have little impact to customers’ overall experience given that the vast majority of our small business customers generally place orders for at least $75.

For what it’s worth, the other two office supply superstores, Office Max and Office Depot, still offer free delivery on orders of $50 or more. The question is, for how long?

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American Airlines: Aisle Seats Now a Perk for the Loyal or Rich

Many people are disgusted with the airlines constantly finding new ways to ding passengers, particularly with fees for services that used to be part of the ticket price.

Now American Airlines and possibly others are putting a premium on some conventional aisle seating in coach.

Here is a seating chart for a 30-row airplane:

Note the string of purple aisle seats that extends back as far as row 22. Checking the legend and what the double asterisks mean solves the mystery.

*MOUSE PRINT:

The purple seats are considered “preferred seats” and only go in advance to upper level people in AA’s frequent flier program and those paying full coach fare. The saving grace at American is that they don’t charge a fee for a premium coach seat, unlike some other airlines.

The effect of American’s seating policy is that anyone making a conventional reservation on a discounted ticket even over six weeks before the flight is seemingly only offered a middle or window seat, and a tiny subset of the coach aisle seats — at least on this particular flight. (And despite American’s representation that additional seats will be made available within 24 hours of departure for the peasants in coach, the airline held those seats for assignment only at the airport.)

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