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Holy Mackerel, StarKist Downsizes Tuna

Something is fishy at StarKist. In a move that will likely ripple through the entire tuna industry, the company has just downsized their tuna cans.

*MOUSE PRINT:

A customer service representative for StarKist explained that tuna prices have reached an all-time high, and coupled with the increased cost of transportation and other ingredients, they had to make a change. Instead of increasing the price, she said, they decreased the can size.

Putting an environmental spin on the downsizing, the company said it will save two million gallons of water a year, while only taking out two teaspoons of tuna from each can.

Tuna has a long history of being downsized. Once upon a time, tuna came in 7 ounce cans (at least solid white did). Then, cans were downsized to 6.5 oz., then 6-1/8 oz., and finally to 6 oz. maybe a decade ago. All the while, what had originally consisted of solid pieces of chunk light tuna fish, became a mush of too little fish and too much ocean.

[Note to readers: Because we are seeing more and more of these sneaky, backdoor price increases, Mouse Print* will only bring you news like this when a major product category is downsized.]

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Sandals Resorts: Fly Free & Save?

Sandals, a group of all-inclusive Caribbean resorts, is offering a seemingly amazing offer: Stay at their resort and they will fly you there free.

Sandals

Are there any catches? Of course there are. It is for bookings made by September 2, for travel through December 20, 2009. The problem is with respect to the free airfare:

*MOUSE PRINT:

“Offer fulfilled as credit toward land portion of booking, based on double occupancy, minimum 3 night stay, $350 airfare per person for travel to Jamaica or Bahamas; $450 per person for travel to St. Lucia; $550 per person for travel to Antigua.”

Can you really fly to their locations for the amounts they will reimburse?  Checking Boston to Freeport, Grand Bahamas, for a week from January 24 – 31, 2009, reveals the lowest airfares to be $388 to $401, not including luggage and travel agents fees. Their $350 credit would not quite cover the fare. (Fares to Nassau were slightly cheaper, though, being $336 to $343 at the low end.)

Fares to Jamaica were $317 to $325 on the low end, so assuming you ordered airline tickets now, your airfare would indeed be free. On the other hand, fares to St. Lucia were $704 on the low end, and Sandals’ $450 allowance is way below the actual fare. For Antigua, fares were $627 to $706 for the cheapest flights, most leaving before 6am. Their $550 reimbursement is $75 to $150 short of the actual fare.

How do they get away with advertising “fly free” when in many cases you will have to pay at least a portion of the airfare?

*MOUSE PRINT: “In some cases, offer may not cover all airfare costs, taxes, and fuel surcharges.” The inconspicuous disclaimer may not get them off the hook should a state consumer office go after them.

Of course, depending on the dates you fly, airfares will vary. And if you book now, but wait to buy your tickets closer to your vacation date, the reimbursement will likely come up quite short for all itineraries because airfares will likely be skyhigh by December 2009 when the offer expires.

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Dish Network: 3 Months Free (But Not the Ones You Think)

Disn NetworkConsumers are used to seeing offers of a number of free or discounted months of service when they switch cable companies. So it is not unusual that Dish Network, a satellite television provider, is offering three free months of service as an inducement to choose their company.

In the graphic, there is some virtually unreadable type.

*MOUSE PRINT: It says “with 24 month commitment”. Okay, so the company requires a two year contract, which certainly is uncommon in the conventional cable television industry. It sounds more like a cell contract than a cable TV contract, but if that is the way they choose to operate, that is their decision.

Only when you dig deeper into their website, however, do you learn the additional terms of the three months free offer.

*MOUSE PRINT:

Dish Network

So if you assumed your first three months of service would be free, you assumed wrong. The free months are spread throughout your two year contract.

Elsewhere on the website you will learn there are a dizzing number of options and additional fees, so it is difficult to tell how much your bill will really total on a monthly basis. But, in a rare demonstration of the company’s ability to be candid when it chooses to, they provide a sample bill  which indicates you will be charged for two months of service on your first bill, not just one (and a variety of other oddball fees, as one commenter notes below).

Thanks to Mouse Print* reader Rob for pointing out the unusual staggering of the free months bonus. If you find examples of surprising fine print, please send them along to edgar(at symbol)mouseprint.org .

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