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Haagen-Dazs Allegedly Cuts Corners With Milk Chocolate

Haagen-Dazs is one of the premier brands of ice cream, so it is surprising to hear of a lawsuit alleging that the company is cutting corners on the milk chocolate it uses to coat its ice cream bars.

Haagen-Dazs bars

According to the complaint, the company mixes in coconut oil to the milk chocolate.

*MOUSE PRINT:

Haagen-Dazs ingredients

And under federal regulations, if milk chocolate has an optional ingredient in it like vegetable oil, then it must be labeled as “milk chocolate and vegetable fat coating” or “milk chocolate and ___ oil coating.”

The problem is that Haagen-Dazs doesn’t do that on the principal display panel, but only in the fine print ingredients statement.

As such, the lawsuit contends that consumers are misled, they wouldn’t have paid as much for the product, or would not have purchased it all.

For its part, Froneri, US Inc., the maker of these chocolate bars, said “The labels on our Häagen-Dazs ice cream bar products accurately describe the products, comply with FDA regulations, and provide consumers with the information they need to make informed purchasing decisions.”

Companies have to use an emulsifying agent like coconut oil to more easily coat the ice cream in a hard chocolate layer.

We’ll let you know how the case turns out.

Hat tip to Truth in Advertising for the case.

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The 14 oz. Pint and Other Downsized Products — Part 1

The pace of products shrinking in size does not seem to have diminished during the winter of 2008-2009.

Here are some of the latest items that have been downsized:

*MOUSE PRINT:

haagenmp

It is hard to see the difference in the two ice cream containers unless you look at them side by side. The subtle tapering of the new package would not be obvious to the casual purchaser.

*MOUSE PRINT:

bountym

Paper towels is one of the categories of items that has been downsized repeatedly. This time, P&G is using the old trick of announcing a seeming improvement (“25% thicker quilts”) to divert your attention away from the fact that they are giving you 10 fewer sheets per roll.

We weighed the old and new towel packages. The new one weighed less, suggesting that the paper really was not 25% thicker and thus heavier. So Mouse Print* asked the company if in fact the towels were 25% thicker, or whether they just made the indentations in the paper slightly deeper.

Their non-response:

Thank you for sharing your disappointment with our product. Our goal is to produce high quality products that consistently delight our consumers and I’m sorry this wasn’t your experience. Please be assured I’m sharing your comments with the rest of our team.

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