Health

Updated every Monday!   Subscribe to free weekly newsletter.

CVS: Sign Up for Offers, Get a $4 Coupon?

In the CVS drugstore circular on August 1, the company promised to give customers who signed up for their email list a $4 coupon:

The unreadable fine print in the reduced size picture above only refers to the company’s privacy policy, and that people already on their list are not eligible.

Seemed like an easy way to save $4 to Linda D., a regular Mouse Print* reader. So she signed up at their website. She  filled out her name and email address on the page that contained this description (actual size):

So far, so good. Then she got an email from CVS with her coupon:

Excuse me, $4 off a $20 purchase? Where did that come from? There was no mention whatsoever about this coupon requiring a minimum purchase in the circular. Even visiting the CVS website on the page where you fill in your name and email address, there was no disclosure right on that page either [since changed as noted below].  If you were to click to see the sample coupon, you would have seen the $20 minimum purchase requirement, but few would probably have a reason to view the sample coupon.

Most people would only find out they’ve been hoodwinked after they had given CVS their personal information.

Mouse Print* contacted the PR folks at CVS to ask if they didn’t think this promotion was deceptive, and whether they would now provide people who signed up with a no-strings-attached $4 off coupon. They responded, in part:

“On the sign-up page, a sample coupon was displayed setting forth the details of the offer.

While we feel the information was available, CVS/pharmacy appreciates customer feedback and moving forward, we have enhanced the language for this ad to indicate more clearly that this is an offer for a $4 off $20 coupon. This change has already been made online at www.cvs.com/email. We have also made this change to our circular and it will be reflected on the online circular beginning on 8/22 and due to printing lead times, the new ad will begin running in the printed circular the week of 9/5.”

So, basically CVS decided against doing the honorable thing right away — offering those who signed up based on the misleading ad a no-strings-attached $4 coupon. And notice that they made no mention of running a retraction in newspapers across the country, as might be required by various state advertising laws.

Updated every Monday!   Subscribe to free weekly newsletter.

July 4th Sales Gone Awry

We’ve got two stories this week, submitted by readers, all complaining about deceptive July 4th sales.

Story #1:

One of the most common forms of retail advertising is to promote a storewide sale on “everything.” Rarely is everything really on sale, but retailers still insist on using the word “everything.”

CVS Pharmacy is no exception. Just in time for July 4th, they sent out a mass email with the subject line: “4th of July Sale- 20% off EVERYTHING! 3 Days Only on CVS.com .” No exceptions, no exclusions, no asterisks. However, when you open the email, you see the graphic above with the small asterisk after “everything.”

The asterisk inevitably leads to a long list of exclusions.

*MOUSE PRINT:

*Offer available online only. Expires 6/30/10 at 11:59 PM EDT. To receive the 20% off sitewide discount enter coupon code JULY20 at check out. These products are not discounted: AeroGarden, Align, Alli, Acra Hair Removal Device, As Seen on TV products, Beauty 360 products, Belli, Better Body Solutions, Bodi Rocker, Burts Bees, Conair Infinity, Epilady, GHT, GoWear, Hormel, Ionic Pro, Jitterbug, Kelemata, Kidco, LaneLabs, LaRoche-Posay, Lierac, LipFusion, Maxoderm, Medela, Medical Nutrition Products, Olay Pro X, Omnilux, OXO, Philips Heartstart Home Defibrillator, Rapidlash, Resperate, Rock Hard Weekend, Sinupulse, Skin Doctors, Vector Hair Removal System, Vichy/Dermablend, Violight, Zanfel, Zeno. The 20% sale cannot be combined with another product sale running at the same time. You will receive the larger discount. The 20% sale excludes prescriptions and gift cards.

Thanks to Richard A. for the submission.

Story #2:

PetSmart sent out an email telling shoppers they could save up to $15 with coupons this weekend, both online and at their stores.

Here’s a part of their email:

*MOUSE PRINT:

Offer valid through July 4, 2010 at 6am ET

Nothing like having to get up early on a holiday morning — before 3am West coast time, and before 6am East coast time to use the coupon online before it expires. And the 6am time was not a typo, because trying to use it at 9am resulted in this error message:

Incidentally, their brick and mortar coupons were good all day at the store because they did not have a time of day expiration.

Thanks to Kelsey P. for the submission.

Updated every Monday!   Subscribe to free weekly newsletter.

Dawn: 1 Bottle = $1 to Save Wildlife?

[See update at end of this post.] When P&G started advertising several months ago that it would give $1 to wildlife conservation organizations for every bottle of Dawn dishwashing liquid, little did they know the relevance that ad would have today. Pictures like this on the evening news have to disturb everyone:

With images like this, no wonder P&G seems to have stepped up its advertising of Dawn and its wildlife connection. (Dawn is often said to be used to remove oily slicks from birds.) Here is the full-page ad that appeared in the June 6, 2010 issue of Parade magazine:

If you didn’t read the fine print, you might have assumed that P&G was giving one dollar to these causes for every bottle of Dawn sold.

*MOUSE PRINT:

*Up to $500,000. Must visit dawnsaveswildlife.com to activate donation.

It is not unusual for these charitable promotions to have a cap, but it is more novel to require the purchaser to register their bottle of dishwashing liquid online to trigger the actual donation. (Each bottle has a unique code number.)

When one visits the referenced website, however, you learn that the contribution cap has already been reached.

*MOUSE PRINT:

“Dawn has reached its goal! Thanks to thousands and thousands of Everyday Wildlife Champions like you, Dawn has successfully reached its $500,000 donation goal to the MMC and IBRRC wildlife conservation organizations—and far ahead of schedule.”

While the Parade ad was certainly placed in advance, that doesn’t excuse P&G from continuing to air television commercials (as it did this past weekend) or if it takes out additional ads promoting the $1 donation, which has already ended.  By continuing to advertise that P&G is going to give a dollar to these wildlife efforts, the company will be encouraging people to go out and buy Dawn under the false impression that that small act will result in more money going to save these poor birds when in fact it won’t.

July 2, 2010 UPDATE:

P&G contacted Mouse Print* on July first to indicate that a website glitch last month made it appear that it had already reached its goal of donating $500,000. The company said that not only was the goal not reached, but that it is extending the promotion until mid-2011, and doubling the maximum amount it will contribute. Here is their statement:

“There was a small glitch with our website that falsely announced that we had reached our goal last month. That was quickly fixed and consumers were able to activate their donations shortly afterwards. In fact, Dawn has been so inspired by the passion of the Everyday Wildlife Champions that we’ve decided to extend the program until July 2011 and increase our donation goal to $1,000,000.”