Back in February, MrConsumer told you about his decision to buy a $2,000 Tempu-Pedic Supreme mattress sight-unseen from Costco.com after trying the hardest to learn its specs and test the most similar model in a retail store. This was contrary to his long-held belief and counsel to never buy a mattress mail order. (See original story.)
The mattress and foundation arrived on a cold day in mid-February. The delivery people warned me that it was frozen because it had been in the truck for a long time. And yep, it was literally hard as a rock.
Once it came to room temperature, it still felt very hard despite the fact this was a “medium” firmness mattress, not a “firm” one. Jumping into bed that night felt like hopping onto a board. I am quite familiar with memory foam mattresses having had one for over 10 years, where you only slowly sink into it (and then have to climb out of that hole to roll over). And I was aware that memory foam tends to become firmer when in a cooler environment.
The next day, I decided to heat it with an electric blanket hours before bed to try to soften it up. That worked only slightly, but am I really going to have to use an electric blanket on it even in the summer? I keep my bedroom at 65 degrees year-round, which is right in the optimal temperature range (65° – 75°) for their mattresses according to the Tempur-Pedic website.
I called the dedicated Costco-Tempur-Pedic hotline and was advised to walk on it, to speed up the breaking in process. So for four days in a row, I paced back and forth on every inch of it 15 minutes at a time. It did not make one bit of difference.
To demonstrate how hard the mattress felt even after having it for a week, I made a video showing me knocking and pounding on it like a door and even being able to bounce a half-dead tennis ball off it.
*MOUSE PRINT:
Needless to say, I called Costco-Tempur-Pedic to take back the mattress. And they did so without any pickup fees or hassle (part of the reason I felt protected buying from them in the first place). A few weeks later, I got a full refund.
Lesson learned.
In December. we told you that the largest supermarket chain in the Northeast, Stop & Shop, was rolling out 