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Keurig 2.0 Coffeemakers Have a Built-in Detective

  KeurigThe maker of Keurig coffee machines, the ones that use those little (and expensive) K-Cups to brew a single cup of coffee, must have a clever bunch of engineers in their employ. They have created a new machine, the Keurig 2.0, that will only accept their own officially licensed cups that typically cost between 75 and 80 cents each (for about a dime’s worth of coffee). It is also designed to accept different size K-cups to brew either a single cup of coffee or four cups.

Hmmm. Where have we seen this before? Oh yes, inkjet printers. A few years ago, printer manufacturers who got tired of seeing consumers refill their own ink cartridges or buy cheap no-name ones, got the brilliant idea to affix a computer chip to each cartridge refill. That way, the printer could check if an official cartridge was installed or not. If not, the printer would stop working.

Similarly, Keurig presumably didn’t like all the cheaper knockoff little K-Cups on the market, or the reusable and washable cups that one can just add a scoop of grounds to whenever coffee was desired. So, they came up with a machine that would only turn on when a legitimate K-Cup was popped in.

How does Keurig disclose this limitation of their new coffeemakers?

*MOUSE PRINT*: From a footnote in the product description:

Keurig compatibility

What do they mean they can’t guarantee that non-Keurig-2.0 cups will work? They deliberately designed the machine not to work with them.

*MOUSE PRINT*: From their FAQs:

The Keurig® 2.0 brewer will only function with Keurig® brand pods. That means the Keurig® 2.0 brewer will brew both K-Cup® and Vue® pods and the new K-Carafe™ pods. Keurig® brand pods have been specially designed to work with the Keurig 2.0 Brewing Technology® in the Keurig® 2.0 system, which guarantees a perfect brew every time. Look for the Keurig Brewed® seal on your favorite K-Cup® pod and K-Carafe™ pod varieties to ensure a delicious cup every time. Keurig cannot guarantee that pods without the Keurig Brewed logo will work in the Keurig 2.0 brewer.

How exactly does the Keurig 2.0 work? No, they didn’t put a computer chip in every cup. The stories vary, however, of what the actual technology is, depending on whom you ask. Customer service folks at the company say the new coffeemakers have a laser that reads a serial number on the top of the new K-Cups. A company executive says that an infrared light is shined on the foil cover of each K-Cup, and the wavelength of the reflected light is measured to see if it matches a set standard.

What happens if you try to put an unlicensed little cup of grounds in the new machines? You get an error message on a little computer screen, the machine fails to start, and the coffee cops are notified.

*MOUSE PRINT:

oops

Not long after the new system came on the market, hackers went to work to defeat it, and came up with three primary ways to continue using whatever coffee containers you want. The first is removing one wire :

The other ways involved putting a legitimately licensed cap or portion of one over a rogue cup.

It may be obvious, but MrConsumer sees Keurig’s move as anti-competitive and anti-consumer. If the spy inside the machine is really only needed to distinguish between the old one-cup canisters and the new four-cup ones, I’ll forgo the wizardry and happily press a size button.

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Despite Crushing Publicity, TurboTax Sales Surge

  In January, we were the first to call national attention to TurboTax’s nasty and inconspicuous ploy of stripping its flagship desktop income tax preparation software of key tax forms, thus forcing long-time users to upgrade to significantly more expensive versions. (See series of Mouse Print* stories.) Customers were livid and nearly 3000 of them posted one-star reviews on Amazon.

Major media picked up on the story, and after three weeks of a public pummeling, Intuit, the maker of TurboTax, finally relented (after some half-hearted attempts to satisfy customers) and offered free upgrades to everyone.

Then came the revelation that crooks were claiming income tax refunds via TurboTax’s online software before their rightful owners could. Some states temporarily stopped accepting TurboTax returns. The FBI, Congress, and the FTC all launched investigations. And Intuit finally strengthened verification of identities on its website. This dual onslaught of negative press spanned most of January and February.

TurboTax headlines

One would think with the crushing and sustained negative publicity the company received over this period in the height of tax season that their sales would surely plummet. After all, consumers were mad as hell about the costly upgrades being forced on them, and worried as hell that TurboTax online was facilitating theft of their tax refunds.

According to Streetinsider.com, however, TurboTax desktop sales dropped only 6% or about 300,000 units, but online sales surged by two and a half million additional tax returns.

MOUSE PRINT*:

Unit Sales of 2015 TurboTax
TurboTax Sales

It is unfathomable to MrConsumer that millions felt more comfortable with TurboTax online this year than last, and that only relatively few abandoned the company’s desktop product. Wasn’t anyone paying attention except the two people who sued Intuit last week? Are all the alternatives just not up to the task? Or were those extra 2.5 million returns all filed by crooks?

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Sears Gives Payment Choice for Refrigerator: $1299 or $2099

  MrConsumer was helping a friend buy a particular refrigerator recently at Sears:

Sears

One weekend last year, Sears was selling it for $1299, marked down from (a supposed) $2099. Scrolling down the page, there was this “payment options” section:

sears

Huh? Which would I prefer to pay — the sale price of $1299 or the regular price of $2099?

*MOUSE PRINT:

Clicking the “see details” link didn’t really add any details beyond those stated.

The offer apparently, in a roundabout way, is trying to sell you a gift card along with the refrigerator, with the value of the gift card being the difference between the regular price and the sale price the refrigerator (in this case $800) plus a 10% bonus. In other words, for $2099, you will get an $880 Sears gift card plus a $1299 refrigerator.

For a lousy $80 extra, why would anyone buy an $800 gift card, unless they had an immediate use for it? We welcome your thoughts about this promotion in the comments section below.

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