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DTV Coupons: The Consumer Catch-22

For the next year, you will hear repeated public service messages about analog television service being elminated on February 17, 2009. It will be replaced by digital TV service (DTV), and all TV stations will only broadcast in digital format. The problem: what if you only have an old-fashioned TV?   Will it go black a year from now?

Easy answer: it might if you get your signal using rabbit ears or an old-fashioned antenna. The solution: get a digital converter box that will take the new digital signals and convert them back to analog. To help with the expense of buying these boxes, Uncle Sam has set up a coupon program to offer each household up to two $40 coupons toward the purchase of digital TV converter boxes.

*MOUSE PRINT:  Some key facts are buried in the fine print or not well disclosed, including:

1. You cannot combine the coupons toward the purchase of a single box (each will cost between $50 and $70 approximately).

2. The coupons expire 90 days from their mailing to you, and expired coupons will not be replaced.

3. There are only 22.5 million coupons unless Congress authorizes 11.25 million more.

4. While some boxes have already been approved, more are expected.

5. Many if not most retailers do not have the boxes in stock yet.

Translation:  The consumer has a dilemna. The coupons are available now, but the boxes are not. If you order your coupons now, the 90 day clock will begin to run on them when mailed, but you will likely have fewer choices of boxes and brands. If you wait for a better choice of boxes, all the coupons might be gone. And, initially, boxes are not likely to be on sale. Later in the year competition will likely be more stiff, and prices may drop low enough for the coupon to cover nearly the full cost.

Ideally, the coupons should have had no expiration, so the sharp consumer could order them now, but have time to choose more wisely from a fuller selection of converter boxes when they become available.

The trick is to get a coupon as late in the program as possible without the supply having already been exhausted. No easy task.

For more information on the details of the coupon program, including an application form, visit DTV2009.gov .

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Retail Ads: What Were They Thinking? (Part 1)

We begin 2008 taking a lighter look at some advertising that just makes you shake your head and go “huh?”.

1. Walgreen’s “Web Exclusive”:

walgreenexclusive.jpg

*MOUSE PRINT: How can it be a web exclusive if the smaller print indicates you can order it in the store, online, or by telephone?

2. Building #19 — Why price goods the conventional way?

bldg19shirt.jpg bldg19jeans.jpg

Building #19, a surplus and salvage chain in New England and a favorite of MrConsumer, is known for their quirky ads. This one really makes you do a double-take (and some arithmetic). Jeans priced by the number of belt loops it has? Shirts by the number of buttons? Huh? Why not, if it is a bargain.

Part 2, in two weeks.

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Retailers’ Return Policies: The 2007 Fine Print

Over the last few years, retailers have been busy tightening their return policies to reduce the incidence of both fraudulent returns and those made by consumers taking advantage of the store. Here are the links to major retailers’ policies, and all their fine print.

*MOUSE PRINT:

Holiday Return Deadlines and Restocking Fees

Amazon.com Jan. 31 (most items shipped 11/01 through 12/31). 15% restocking fee on open computers. Additional rules may apply.
Best Buy January 31 for purchases November 1 or later; 15% restocking fees on certain opened items.
Circuit City January 25 most items; Jan. 8 for 14 day items including computers; some 15% restocking fees.
Costco No deadline (but 90 days for TVs, computers, cameras, port. music players, cell, projectors)
Kohl’s No deadline (with receipt)
Macys.com 180 days from purchase; 25% restocking fee on furniture.
Marshalls January 5 (for purchases Oct. 28 – Dec. 5).
Office Depot By January 25 for furniture and technology purchased November 15 or later.
Overstock.com By January 10 for items purchased November 1 or later. Fees apply if opened or used.
Sears 90 days; 30 days home electronics, mattresses; 15% restocking fee in many categories.
Staples No deadline for office supplies. (January 6 for electronics & furniture bought since Nov. 23)
TJ Maxx January 5 (for purchases Oct. 28 – Dec. 5).
Target 90 days from purchase (15% restocking fee on portable electronics, digital cameras, camcorders; specially marked clearance items only qualify for current sale price).
Toys R Us 90 days (45 days for unopened electronics, video products, collectibles, more). For online orders, postmark by January 4th.
Wal-Mart 90 days (15 days [PCs, portable players], 30 days [cameras], or 45 days [PC accessories.])

Many happy returns.

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