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Peloton’s $4000 Treadmills Bricked Unless Owners Pay $39/mo Fee

Tread+Imagine buying a $4,000 treadmill and then being told unless you buy an online membership program for $39 a month, the company will disable the machine, making it a very expensive doorstop.

That is exactly what Peloton, the maker of high-end exercise devices, including the recently recalled $4000 Tread+ treadmill, is doing to its customers who own this model.

The company had to come up with a fix to keep young children from turning on the machine and accidentally getting sucked under its moving belt. So, they now require entering a password on the treadmill’s screen to operate it. And the unit will also stop functioning after 45 seconds of inactivity. To start it up again, the user has to re-enter the passcode.

But there’s just one problem.

*MOUSE PRINT:

Apparently, to implement the operation of the new locking and password mechanism, a recent software update removed the “Just Run” option from users’ screens. That mode lets users operate the treadmill without the online interactive features and classes that have made the brand so popular.

So, how do users get to use the machine on their own AND have the safety features enabled? They have to buy a $39 a month membership.

Peloton membershipEmail sent to Business Insider from unhappy owner

Customers have taken to the Internet to complain that in essence Peloton is bricking their exercise equipment if they refuse to sign up for a membership.

A spokesperson for Peloton has said in published reports since the controversy erupted that it is working on updates to its software to remedy the problem. Upset users are considering suing the company if a fix is not forthcoming.

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Hey Breyers, Where Are the Vanilla Beans?

MrConsumer is lactose intolerant and therefore is limited in his choice of ice creams. His go-to bargain brand has been Breyers Lactose Free. But he was in for a surprise a couple of weeks ago when he switched back to the vanilla variety after having been buying the chocolate version for about a year.

Breyers has advertised on TV for years that it uses real vanilla beans in its natural ice cream:

Note: this ad is not for their lactose-free product

Although a large scoop with flecks of vanilla beans was prominently pictured on the top, front and back panels of the Lactose Free Vanilla carton that MrConsumer bought, upon opening it, none was to be found. This is contrary to past practice for this variety.

*MOUSE PRINT:

Breyers lactose free Vanilla package
Breyers lactose free vanilla open container

There has been a huge run-up in the price of vanilla in the past year. Could Breyers be cutting corners by leaving out the flecks? We asked Unilever, the maker of Breyers, about that as well as why the container depicts the flecks but there were seemingly none inside. Neither the company nor its PR firm has responded to three inquiries.

From a consumer standpoint, showing one thing on the packaging but delivering something different inside is a pictorial misrepresentation, and can be considered an unfair or deceptive practice under state consumer law.

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Lawyers Drop Claims of “No Tuna” in Subway’s Tuna Sandwiches

In January, two consumers (and their law firms) made international headlines when they claimed in a class action lawsuit that there was no tuna in Subway’s tuna sandwiches. They even said they had lab tests to prove it. (See our original story and our follow-up story.)

Subway Tuna Headlines

We asked the law firms for their test results at the time, but they would not provide them nor answer any questions. When news of the lawsuit broke, Subway launched an extensive advertising campaign denying the claim and saying that their tuna was 100% tuna.

Subway 100%

Now, five months after the original bombshell complaint was filed, the consumers’ lawyers filed an amended complaint on June 7 backing off their original contention that there was no tuna in Subway’s tuna sandwiches. (Gee, what happened to all their damning test results?)

The suit is now claiming, among other things, that Subway’s tuna is “not 100% sustainably caught skipjack and yellowfin tuna” and thus customers are being misled.

But how was this claim about the type of tuna used communicated by Subway to customers or prospective customers to influence their purchase decision? The only reference we could find was buried in the social responsibility section of the Subway website.

We posit that most consumers were probably never misled by the website’s skipjack/yellowfin claim (if in fact it is false) because most people stepping up to the food counter don’t check the social responsibility section of the Subway website first before placing their sandwich order. We also checked a couple of Subway locations, and there were no handout menus with that claim nor any reference to the types of tuna used on the wall menu. So on this point, we think this claim may be a little fishy unless the type of tuna purportedly used was widely advertised by Subway and was not true.

*MOUSE PRINT:

The complaint goes on to allege that Subway knows or should know about:

‘vulnerabilities in the [overseas] tuna supply chain’ and have not taken ‘sufficient measures to control or prevent the known risks of adulteration. On the contrary, they actively perpetuate actions and steps that encourage mixing non-tuna ingredients into the Products.’ … ‘Defendants lack a reliable and standardized protocol to ensure that the contents of these sealed vacuum bags are actually tuna.’

The lawyers claim that Subway tuna is adulterated but do not say they have tests to prove the packaged tuna that Subway uses has other ingredients or other species of fish mixed in with the actual tuna. However, if they can prove it is not 100% tuna, and it contains more than just some inconsequential amount of other fish, then they have a point.

We asked Subway at least three times to comment on the plaintiffs’ new complaint and the dropping of the original “it contains no tuna” claim. The company did not respond. And checking with one of the consumers’ law firms that brought the case yielded no answers as to why they dropped the “no tuna” claim and if they have test results to back up their new claims.

Subway presumably lost a ton of money and suffered damage to its reputation when the original case was filed claiming that there was no tuna in Subway’s tuna sandwiches. So, you might wonder if Subway could sue the lawyers for defamation. Generally speaking the answer is no because of what is known as the “litigation privilege” that generally exempts claims in court filings from being the subject of a libel suit.

We’ll keep an eye on this case and report any significant future developments.

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