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Amazon Agrees to Savings Claims Disclosures to Settle DAs’ Lawsuit

In March, a group of pro-consumer California district attorneys sued Amazon about misleading savings claims, and settled the case just one week later. Amazon agreed to pay a $2-million penalty.

For decades, Amazon has advertised fictitious savings from bogus reference prices like “list prices” or “was” prices, making shoppers believe they were saving a bundle by buying from them. In 2017, we reported on a study that demonstrated Amazon was still up to its old tricks despite seemingly having found consumer religion the year before as a result of several lawsuits about their misleading savings claims.

As a current example, in late March 2021, Amazon advertised a Cuisinart hand mixer (HM-90S) for $79.95 — a claimed savings of 45% off the so-called “list price” $145.

Amazon- Cuisinart mixer

But a quick check over at the manufacturer’s own website reveals that Cuisinart itself is selling this very model for the same $79.95, as are a host other big name retailers.

*MOUSE PRINT:

Cuisinart retailers

Worse, Amazon itself has never charged more than $88.94 in the past 10 years for this mixer according to CamelCamelCamel, and a review of the prices being charged for this very mixer at nearly 100 other retailers reveals that no one is charging Amazon’s claimed $145 list price.

As of April 2, surprise, surprise, Amazon actually changed its advertising for this mixer and eliminated the misleading list price:

Changed Cuisinart mixer

UPDATE: Eagle-eyed reader Kim W. visited Amazon on April 5, and discovered the company once again began advertising a savings of 45% for this mixer and it restored the same high list price albeit this time with a “details link” explaining how it was derived.

Under the terms of the just-announced settlement, Amazon is barred from using false or misleading reference prices, and it must include a hyperlink to a “clear and exact definition of the [reference] term” they used and a “statement that the List Price may not be the prevailing market price or regular retail price.”

Our view: Having Amazon tell customers that the reference price they display is not the real prevailing price in the marketplace does nothing to change the misleading nature of their list price savings claims. And it seems to violate the very California law that formed the basis of the DAs’ lawsuit against the company.

Bottom line: If the list price is not the price charged by a reasonable number of sellers, it should not be allowed to be used.

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9 thoughts on “Amazon Agrees to Savings Claims Disclosures to Settle DAs’ Lawsuit”

  1. Bezos must have snickered as he shook $2 million from his left shoe. THAT, and now having to provide “links” to prove honesty has finally prevailed? Snickers are contagious.

  2. Amazon had $126 billion in sales in 2020. So a $2 million fine is chump change to the company. Shame on the California district attorneys for striking such a bad deal for consumers. I bet they got intimidated by Amazon’s lawyers.

  3. Very few people I know pay “list price” or “regular price” for any products. And no one should pay the MSRP for their cars. Do research online before buying anything!
    The $2M fine won’t even be noticed by Amazon.

  4. I can’t remember which brand it was now. There was a “discount” store in my college town in the early 2000s that promoted themselves as offering clothes at least 50% off the brand’s catalog prices. “Original catalog price” was marked on all tags so you’d see how much you were supposedly saving. I went in with my sister, who was actually getting the catalog at the time, and she said the catalog never charged as much as this retailer was claiming. I’m not even a little sad that the place didn’t last. I would have loved seeing them try to defend it and come up sources for those prices, though.

  5. That’s ok, give it 5 minutes and Amazon will change the price again anyway. The Kings of the Retail Gimmicks

  6. This is about what should be expected of Amazon. Really shame on CA DA’s for letting them get away with such a soft hit, but I bet that $2M will get put back in CA consumer’s pockets and not just get wasted. /s

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