Grocery and food delivery services are notorious for adding on all kinds of service charges and fees when ordering from them. Now one big company has had a change of heart.
During the Super Bowl, Grubhub advertised a surprising policy change. Going forward, they said they would no longer tack on any delivery fees or service fees for restaurant orders over $50.
Only in the tiniest of type in the last frame of the commercial did the service point viewers to a website with the fine print details.
*MOUSE PRINT:
So is it true? Pretty much, except for certain regional or government imposed fees. But look at this long list of possible extra charges.
Of course, you still have to check whether the price offered for food on Grubhub is the same as the restaurant would charge if you walked in and ordered takeout. Grubhub says it is the restaurant that sets the prices that it offers on its website. So do double-check.
And remember, if your order is under $50, their regular fees still apply.
I suspect Grubhub simply raised it’s prices to the restaurant (who then raised them on Grubhub). Nothing wrong with it… personally, I still prefer to hop in the car and go pick it up. These services are great for those sick, or in urban areas without quick car access.
It’ll be really interesting to hear comments from those who’ve ordered from Grubhub since the new, no-fee policy–for example, how many of that long list of potential junk fees and food price increases that person experienced.
I think it is short-term. They are probably hoping to either get more first-time customers or get more regulars to increase their order amount.