Updated every Monday!   Subscribe to free weekly newsletter.

Acai Berry “Reports” Misleading

The buzz on many websites seems to be about acai berry supplements that purportedly can help you lose weight. Here is one such site (click to enlarge):

acai1s

This looks like a local TV news station’s report on acai berries, reporter and all, who tested the stuff herself.  The station, News 8, WKRV-TV is in Florida, according to the masthead.

*MOUSE PRINT:  WKRV-TV in Florida is non-existent.  WKRV is a small FM radio station in Illinois, and may once have been a TV station in some other cities.

But what about our intrepid investigative reporter, Rachel Frank, pictured above?  Well, it seems she has a twin sister named Julia who wears the exact same clothing and works at some other health news website:

acai2s

The “sisters” wrote about their experience using the product in a diary-format for a four week period, including saying “My energy level seemed to steady climb each day during this first week.”  Funny how the sisters made the exact same typo in each of their reports.

*MOUSE PRINT: Even more coincidental, women named “Jackie”, “Christine”, and “Kate”, and one unidentified man who looks strangely like NBC’s white house correspondent Chuck Todd, all said the same thing in those exact words on their websites.

In the first ad above, there are two disclaimers at the top.

*MOUSE PRINT: One says “advertorial” and the other says “this website is not affiliated with any news outlet.”

Hmmm.  So those few words are somehow supposed to overcome the net impression created by the website that this is a television station doing an investigation of a diet pill?

We saved the best for last:

*MOUSE PRINT: At the very bottom of the website in tiny type on a grey background is this disclosure:

“This website, and any page on the website, is based loosely off a true story, but has been modified in multiple ways including, but not limited to: the story, the photos, and the comments. Thus, this blog, and any page on this website, are not to be taken literally or as a non-fiction story.” –Ad 1

“THE STORY DEPICTED ON THIS SITE AND THE PERSON DEPICTED IN THE STORY ARE NOT REAL. ” — Ad 2

Finally, there have been some real news reports of consumers who took advantage of “free trial offers” and wound up being billed for hundreds of dollars of unordered products.  (See also our story on tooth whitener offers.)

Buyer beware.

Updated every Monday!   Subscribe to free weekly newsletter.

When Buying Pink Stinks

pinkribbonIf you have been seeing pink ribbons everywhere in the past two weeks it because October is National Breast Cancer Awareness Month. It is designed to raise the public consciousness about breast cancer, the importance of early detection, and to encourage women to do self examinations and get mammograms. No doubt, this is an important and worthy undertaking.

Companies have joined in to help raise money for various breast cancer organizations typically by promising to donate X cents or X dollars for every product sold bearing a pink ribbon. A maximum donation is often stated in the advertising. So many companies have joined in doing these promotions dubbed “cause marketing”, that store shelves and ads are filled with pink ribbon items.

Some women with breast cancer are now speaking out about the commercialization of their disease. They don’t like the fact that some companies appear to be profiting from their pain.

“Many breast cancer survivors like Zielinski find themselves conflicted over this little powerful ribbon. Some survivors feel companies are exploiting breast cancer, marketing themselves as philanthropic outfits that care about women when what they mostly care about is the pink ribbon’s enormous ability to boost profits. Some just feel overwhelmed by the constant pink reminder, especially in October, Breast Cancer Awareness Month, of a disease that has forever altered their lives.” — Sick of Pink, Boston Globe Magazine, October 4, 2009

Poking around the Internet, Mouse Print* discovered that Buy.com was promoting its own very pink “Breast Cancer Awareness Store.”

buypink

Among the items being sold there are pink luggage and even pink flash drives from PNY.  In many cases, there is no specific disclosure of how much money of your purchase will be donated to breast cancer causes.

*MOUSE PRINT: Some items just say, “Portions of the proceeds of the sale of this flash drive go the Susan G. Koman for the cure foundation.”

The site also did not appear to say whether it was actually Buy.com or the products’ manufacturers who were making the contributions.

*MOUSE PRINT: A public relations representative for Buy.com when asked by Mouse Print* replied:

“As part of Buy.com’s National Breast Cancer Month Promotion, the participating manufacturers are making the donation when each item is sold.”

While manufacturers need retailers to promote pink products in order to donate the sums they have promised, some consumers might erroneously have believed that this retailer was also making a contribution derived from the profit on the sale of these pink items.

Updated every Monday!   Subscribe to free weekly newsletter.

Fat Chance: Get a “Free” Month of Weight Watchers

Weight Watchers just started a new advertising campaign promising a free month of service.

In two different TV commercials the company promotes a “free month”. In one, this is what the narrator says:

“In the time it takes you to watch a bad reality show, you can learn to switch off hungry and lose weight. Right now Weight Watchers is offering a whole month free. Join and get a month of unlimited meetings with online tools so all you need is 45 minutes a week, to take control, turn hungry off, and turn weight loss on. The free month offer is only available for a limited time, so join today. Hurry registration is free too. Weight Watchers. Stop dieting, start living.” [red color added]

*MOUSE PRINT: In the first TV commercial, the fine print disclosure on the screen for approximately three seconds says:

*Must buy first month of monthly pass to get free second month. Automatically renews each month until you cancel. Not available in AZ, HI, AR, TN and other nonparticipating franchise areas. Offer ends 10/17/09.

In another TV commercial, the company promotes a free month of Weight Watchers online:

wwtv

*MOUSE PRINT: As the announcer is saying “sign up now and get one month free” a fine print disclosure in the commercial reads:

*Must purchase a 3 month subscription to Weight Watchers Online to get your 4th month free.

Finally, here is the promotion for a free month as it appears on the homepage of their website:

wwfreemonth

*MOUSE PRINT: The footnotes on the Weight Watcher’s website tell the full story and disclose this (actual size):

wwfootnote

The offer is really “buy one month, get one free” or “buy three months, get the 4th month free.”  That is far different from the impression created that the company is giving away a free month period.  “Get a free month” and “Buy X months, get one free” are two completely different offers. The TV commercials make no oral disclosure at all about a purchase requirement.  All they talk about is getting a free month. 

Particularly for a program that is not selling food, but rather just offering meetings and guidance, the concept of getting a month free without strings is certainly plausible.  (Bally gives away one or two months free every winter, with no purchase requirement.)

Can’t companies play it straight and stop advertising “FREE” but somehow forget to clearly mention the required “BUY” part of an offer in the same breath?

[The Vice President of Public Relations for Weight Watchers International did not respond to a written request for comment for this story.]