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The NBC Peacock Buries a Gem in its Terms and Conditions

Lawyers sometimes have a sense of humor. This is evidenced by the fact that every year or so one of them hides a totally irrelevant provision in a company’s terms and conditions statement just to prove that virtually no one ever reads through all the boilerplate.

In the past, we’ve spotlighted the local TV station that buried a provision in their standard release form requiring the interviewee to don a Santa’s cap and sing a song. Then there was the provision that granted users free wifi in public areas in London, but they had to give up their first born child in exchange. And there was the case when Amazon released a new gaming platform for developers but the terms and conditions warned against using the code in any life-critical situations except if a virus was transmitted by zombies and threatened the existence of mankind.

Now comes NBC with its new Peacock streaming service and a nearly 10,000 word terms of use statement.

*MOUSE PRINT:

 

Would you care to try to find the hidden gem?

If you give up, the answer is here.

 

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Bored at Home? Reading “Terms of Service” Agreements Will Fill Your Days!

Most of us usually don’t have the time or patience to read a website’s “terms of service” (TOS) agreement. We simply click “agree” if we are even asked in the first place to consent to their various conditions. But now that we are all cooped up at home, we actually have the time to review those contracts. I know, you’d rather clean your kitchen counter one more time and wipe down all your groceries instead.

Some of those policies are ridiculously long. The Microsoft TOS agreement, for example, runs over 15,000 words — just slightly shorter than Shakespeare’s Macbeth.

So, to help you visualize what a daunting task it would actually be to read the TOS agreements from 14 of America’s leading companies and websites, the Visual Capitalist created this infographic. It depicts the comparative length of each company’s policy and how long each would take to read.

*MOUSE PRINT:

Terms of Service

Scroll down the chart OR Click to enlarge.

These companies rely on the laziness of their customers who rarely take time to read the fine print of what they are agreeing to. And most times, the terms benefit the company more than you.

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How Unscrupulous Sellers Mislead on Shipping, Country of Origin

In his quest to find protective masks after Amazon and eBay removed most of their listings on account of price gouging, MrConsumer turned to AliExpress — the eBay/Amazon of China.

While masks there were likely double or triple their pre-pandemic prices, some third-party sellers on the site offered fast four to seven day delivery from sources in the United States (at a higher price than the same masks if shipped from China).

AliExpress Mask Ad

So MrConsumer ordered these masks on April 11. The package was shipped two days later with a USPS tracking number from New Jersey and should certainly arrive in Massachusetts in just a matter of a day or two, or so I thought.

*MOUSE PRINT:

Shipping confirmation

While the USPS tracking number was issued on April 13, two days after ordering, as of May 4 – three weeks later – the post office still had not received the package from the company.

The tracking information screen showed that the item was being shipped from one United States location to another, however, a hidden tracking number indicated the real origin was China. See that inconspicuous link at the bottom that says “Data Provided by CAINIAO?” That takes you to a Chinese shipping company with the real tracking information.

*MOUSE PRINT:

Chinese tracking

The package was actually shipped from Shenzhen, China on April 21 — 10 days after the order was placed, and three days after it should have already been received.

What is going on here? It appears that this company and others that play this game on AliExpress, eBay, and perhaps Amazon Marketplace, make customers believe their shipment originates domestically when in fact it is coming from overseas. A USPS shipping and tracking number is issued at the outset to further mislead customers about the shipping timing and origin. At some point, either in China or when the package arrives in the US at the transfer point, the USPS label is slapped on the package indicating the final leg of its journey to the customer.

MrConsumer used the AliExpress dispute process because the goods had not been received during the buyer protection period. The company authorized a full refund on May 2.